Current Student Support

HelpDesk Service Notice:

The Open SUNY HelpDesk will be closed on Thursday November 23rd and Friday November 24th.

If needed, please contact us by clicking on the Submit Help Ticket button. Ticket requests received on those days will be responded to when the HelpDesk re-opens on Saturday. Weekend hours remain the same. You may also visit our self-service Knowledge Base for help. Happy Thanksgiving!

Contact Us: Current Students, Faculty, and Staff

1-844-673-6786 (1-844-OPENSUNY)*

1-518-320-1300* (Direct)
* Press option 1 to reach the help desk

Telephone support is available during regular business hours (as listed below). During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the Open SUNY HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.

Telephone Support Hours

DaysTime Available
Monday - Thursday8am - 9pm EST
Friday8am - 5pm EST
Saturday10am - 5pm EST
Sunday1pm - 9pm EST

Need to access your campus' online course pages?

Do you need a proctor for an exam?

The SUNY Exam Proctoring System is a tool that provides online students with a simple web-based interface to search, locate, and suggest proctored testing centers in New York State.

Find an Exam Proctor

Need to submit a help ticket?

Use our convenient online system to submit a HelpDesk Request Ticket 24/7. We will respond during regular HelpDesk hours.

Submit Help Ticket

Looking for the Open SUNY knowledge base?

Our Knowledge Base includes answers to some of the HelpDesk's most commonly asked questions.

Visit the Knowledge Base

Need to send us mail?

Please send mail inquires to:

State University of New York
SUNY Plaza N116A, Albany, NY 12246