1-518-320-1300* (Direct) * Press option 1 to reach the help desk
Telephone support is available during regular business hours (as listed below). During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the Open SUNY HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.
Telephone Support Hours
Monday - Thursday
8am - 9pm EST
8am - 5pm EST
10am - 5pm EST
1pm - 9pm EST
Need to access your campus' online course pages?
Do you need a proctor for an exam?
The SUNY Exam Proctoring System is a tool that provides online students with a simple web-based interface to search, locate, and suggest proctored testing centers in New York State.